One of the new Titanium benefits that was announced was the points redemption guarantee that stated if a standard room was available for purchase, you could book it with points. I called in tonight to try and take advantage and the Titanium line told me that a standard room was available and this “was” a benefit, but they could no longer find this benefit listed in the terms and conditions. After hearing this, sure enough I checked online and that benefit has vanished????
How many months have we been “Titanium” elite and they are already removing benefits. Pitiful!