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Lifetime year accrual question?

Question asked by 122188779 on Mar 12, 2019
Latest reply on Mar 13, 2019 by dakotagypsy

Hi

I am currently Titanium and suppose to drop Plat in 2019 cause i only stayed 50 nights last year 2018.  Somehow my account still shows Titanium and my lifetime status shows I have 3 years as plat (suppose to be 4 if count 2018 cause I stayed 50 nights) and its almost mid March already there hasn't been any changes.  Is this normal or does anyone has this kind of issue too?  I called customer service several times it did not help at all.  Any thoughts?

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