I am currently Titanium and suppose to drop Plat in 2019 cause i only stayed 50 nights last year 2018. Somehow my account still shows Titanium and my lifetime status shows I have 3 years as plat (suppose to be 4 if count 2018 cause I stayed 50 nights) and its almost mid March already there hasn't been any changes. Is this normal or does anyone has this kind of issue too? I called customer service several times it did not help at all. Any thoughts?