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New Marriott Policy - Changing Reservation Marriott #s?

Question asked by crashrit on Mar 9, 2019
Latest reply on Mar 10, 2019 by crashrit

Commonly, coworkers of mine book rooms under a work rate in order to lock it down ahead of time, and later we flush out who is going and get reservations transferred. In calling the titanium line (when dialing the line they actually recognized my name from the phone #) - the agent said it is now against policy to change reservation #s on the website - it would have to be done in person. Numerous times over the past few years, I've had no problem doing this -- even if I offer to provide the last four of my coworkers CC, their Marriott # and my all info, they would not change it. 


Anyone else experience this or know this new tightened policy?