I realize that the program has changed, but I'm having an absolutely miserable experience with this program. It seems like NO ONE understands any aspect of how this program is designed to work.
I bid and was successful on an extremely fun program at the JW Marriott in Palm Desert, CA, however when I attempted to redeem my certificate, I was informed the program is no longer offered at the hotel.
When I contact Marriott to review my options, I have been treated like an unwanted step child. No one seems to be able to resolve this matter.
I'd love to hear if someone has any advice.