My excellent ambassador has taken a maternity leave for 6 months. Congratulations to her on the new baby and it's exciting for her.
However - no one has been arranged to formally take over her clients. We were told to keep calling her phone number and write to her email address, "someone will take care of you". To me the service level has reduced - my ambassador knows me better than anyone else.
Couldn't her clients be spilt into groups and then introduced to other ambassadors and take over? For us, 6 months is half of the service we were promised and we expected to have a more personal service.