No Blackout dates - really?

Discussion created by mjm1986 on Mar 7, 2019
Latest reply on Aug 6, 2019 by jeffreymac

I recently tried to book a stay using points and found that the property was not accepting reservations for points on the dates in question. I checked out the Titanium Elite benefits page and found that it says that there are no blackout dates at the more than 5,700 properties. A phone agent explored this question and told me that their fine print says that hotels can choose to not make rooms available. I suggested they either need to change their stated policy or stop hotels from blocking the use of points.


What experiences have others found regarding the "no blackout" policy?