Customer Service put on hold only to start over

Discussion created by blubaugh on Mar 5, 2019
Latest reply on Mar 5, 2019 by bosyh

What is happening???  Twice in last few days I have called new Bonvoy telephone to only be put on longest hold I have ever had with Marriott. First experience last week I presented a relatively easy question about travel package. After going thru all hoops I was put on hold. Ten minutes later a new operator answered and I had to start all over.   Put on hold again and another ten minute wait I got another yet another new operator. 


I called again today and booked a travel package. Have you ever made a transaction with Marriott and NOT got an immediate email confirmation or had your Reward points immediately reduced?  After several hours of no confirmation or reduction in points  i called again. Another repeat of first scenario. After long wait I asked my question, put on hold for long period and got a another new operator with no idea about what my issue was. 


What has happened to Marriott Customer Service. Note,I am callining the Titanium Elite telephone number.