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How an Marriott support be so poor?

Question asked by roomwithaview42 on Mar 4, 2019
Latest reply on Mar 12, 2019 by communitymanagers

How do I get the support of a real Marriott person?

Ive written emails to which I was replied to by a template (one time the person even forgot to remove <name> in the email, 2 facebook messages to the Bonvoy FB page, and 2 tweets.  No response.

Seriously considering giving up my lifetime platinum / titanium elite. 

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