Hotel Chicago Excels! Again!

Discussion created by jw99 on Mar 1, 2019
Latest reply on Mar 6, 2019 by brightlybob

Adding to the great experience described below, I just checked my reservation and I’ve been upgraded to the Penthouse Suite! I bet the GM I met did this, further supporting my comments about the exceptional staff. I’ll be sending a nice thank you note.


if you get to Chicago be sure to stay here.


Just finished my third week at the Chicago Hotel and the experience has been exceptional. This Autograph Collection property is consistent in quality, cleanliness, and staff hospitality. I met the GM on the elevator one morning and he asked about my stay, how well I slept, etc. Being upgraded to a suite for 6 straight weeks doesn’t hurt either. The first I didn’t even ask for, which is ideal. I called the guest services director to ask for help on the rates for a certain week, and not only did she make an adjustment, but she locked in the suite for all remaining weeks. They miss on a few little things, but I’ve come to expect that from Marriot.


Regardless, very well done!