I'm hoping someone might be able to assist me as I'm pulling my hair out dealing with my bank.
Basically I have a Emirates NBD Bank - SPG Mastercard.
Programme states that it earns 6x at stays at MAR/ SPG/Ritz Hotels.
Recently I've noticed that on the monthly rewards statements that not all the hotel stays are getting the additional 3x on Hotel stays.
Last 2 weeks alone:
Jan 2019 -Sheraton Bahrain bonus added
Feb 2019- JW Marriott KL and Sheraton Danang no bonus added.
Credit card company say that they award only the 3x base rate and that any further points are awarded between 4 to 6 weeks and it is carried out by Mariott and added to my Marriott awards account.
When should the 6x be credited, at point of posting on the Credit card?