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Counting years of elite status

Question asked by neverstoptraveling2016 on Feb 6, 2019
Latest reply on Mar 11, 2019 by neverstoptraveling2016

I'm trying to figure out how many years of elite status I actually have.  I found my old card tell me I hate platinum elite status, see? So I called the platinum desk and explained my situation.  I had an account dating back to 2003.  In 2016 or so, I applied for the premier card, providing my Rewards number.  They gave me a new number anyways.  The information was ported over, they said.


Long story short, all my elite years from the previous account stayed with the previous account it looked like. I'm also told that because the elite status I had was not consecutive, the elite years were not counted for the new program.  Has anyone else run into this problem?  It matters because I'm so close to being lifetime platinum if that's the case.  I'd have only 3 years left instead of the 5 years they're telling me, maybe 2.  I wasn't tracking it closely before.