Hello Fellow Insiders,
Wondering if anyone can help me with who I might be able to contact.
My wife and I had plans to use our free 7 night certificate (which we got after redeeming about 500k points) in Costa Rica over the new year holiday
We had booked the trip and where very excited to go. Two days prior, my wife had a medical issue which of course I can provide documentation for.
I would like to know the possibility of getting the certificate back.
I am a platinum life member with over 1500 nights.
Anyone able to help?
Appreciate in advance.