AnsweredAssumed Answered

Need help with Getting a Certificate Back

Question asked by madlerm on Feb 4, 2019
Latest reply on Feb 5, 2019 by o0o0o0o0o0o...points!

Hello Fellow Insiders, 


Wondering if anyone can help me with who I might be able to contact. 


My wife and I had plans to use our free 7 night certificate (which we got after redeeming about 500k points) in Costa Rica over the new year holiday


We had booked the trip and where very excited to go. Two days prior, my wife had a medical issue which of course I can provide documentation for. 


I would like to know the possibility of getting the certificate back. 


I am a platinum life member with over 1500 nights. 


Anyone able to help? 


Appreciate in advance.