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Platinum Elite Benefits: Breakfast not offered. Compensation not provided.

Question asked by sunil_i on Feb 3, 2019
Latest reply on Feb 3, 2019 by iahflyr

I have Platinum Elite status. Renaissance Pittsburgh refused to offer free breakfast or breakfast alternative when the lounge was closed on the weekend, and just offered the points which I declined. They also refused to offer $100 guest compensation when breakfast or breakfast alternative is not offered as listed on the Marriott website. I showed them the website but it didn't help. How can I get the compensation? And how do I avoid this situation in the future?