dcr022002

What is wrong here....

Discussion created by dcr022002 on Jan 28, 2019
Latest reply on Feb 1, 2019 by dcr022002

What is wrong with this company?  I am trying to make a reservation online today...I keep getting an error message saying that 'our server is being stubborn.'  The last two weeks I was getting error messages saying "an unexpected error has occurred please try again later."  I called the Elite line, twice, requesting a receipt two weeks ago, assured I would have it next day, nothing.  My room preferences never show up at check in.  Last week a front desk agent told me they 'have not been able to see guest preferences for a long time.'

I am a loyal guy...1600 lifetime nights in Marriott hotels.  Is it just me or is customer service here lousy?

Outcomes