After talking to 3 different people on the platinum elite phone number. my question was why my elected gift of 5 elite night credits elected on January 2019 is not showing up in my account even though I have a email from Marriott Rewards stating that they would be credited within the next 48 hours. This is the 4th time I called about this issue only to get no resolution. Unfortunately, the last person I talked to stated that they were credited to my 2018 year and therefore lost when 2019 came around. Can someone please help me with understanding how this works. Likewise, I called Chase about the 15 elite night credits issues each year and was told that they would be issued 6 to 8 weeks after my June anniversary date. I read on this site that they would be credited in March for all accounts. To say I'm frustrated would be an understatement. Any help or insight would be much appreciated!