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Can I apply my free night certificate to a stay I've already booked?

Question asked by spacejam_on_vhs on Jan 18, 2019
Latest reply on Jan 19, 2019 by placestoseeandgo

I am new to this rewards program and just received my two night stay certificate. However, we had already booked for our upcoming trip before getting the certificate. To counteract, I would have just re-booked the stay, but the room we have already reserved is no longer available. So, will I be able to use those certificates when we arrive or upon checkout?