Online Check-in late checkout glitch?

Discussion created by johnnyk60 on Jan 18, 2019

When I did online check in for a Marriott a couple of days ago, I noticed that there was no time specified for late check-out, just yes or no. I hit yes, but was dismayed to learn that today the notice my room was ready told me "You're all set for 2PM!"


Check-in clerk initially tried to confirm 2 PM, but when I specified I wanted 4:00 she was fine with overriding that. I hope this isn't a push to try to get elites to settle for 2:00, even though we're entitled to another two hours.