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Have you ever been denied bonus points for your PPE Welcome Gift for an award stay?

Question asked by butchc on Jan 18, 2019
Latest reply on Jan 21, 2019 by pat2927

Checked in to a Delta and was only offered F&B credit or restaurant breakfast voucher as a PPE Welcome Gift. I was told that since I'm using points for the stay, I can't earn points.  Since they have a nice lounge with breakfast, those amenity options don't hold much value for me.  Called the Platinum customer service line and after several minutes on hold the representative said her supervisor confirmed that was the correct policy.   I nicely asked for the reference in the T&Cs and she said she'd email me.  So far, crickets.  Anyone else run into this?  

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