smush

Starwood Cash and Points Reservation Glitch

Discussion created by smush on Jan 15, 2019

Going on a trip to Phoenix in March and staying at the Sheraton Airport-Tempe. When I originally booked the room through Starwood last June, SPG quoted me 2000 Starpoints (6000 Marriott Points) + $35 + Tax. Just noticed today on my Marriott account that the system jacked up the cash price to $80 + Tax. Had to submit a case through customer service (let's see if that goes anywhere). I understand that the hotel category might have went up, but just another SNAFU by Marriott IT.

 

Anyone else experience a similar problem?

SPG quote from June

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