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Points, yes, but Certificates, no???

Question asked by ssindc on Jan 16, 2019
Latest reply on Jan 16, 2019 by yogib

Hive mind: has anyone else had the experience of calling the Platinum line - asking to make a reservation using (qualifying, valid) free night certificates - and being told that: rooms are available, and that it's possible to book those rooms using points, but that the hotel is not accepting (otherwise valid, qualifying) free night certificates?  Is this common, and I've just not had the experience in the past?


It may (or may not) be relevant, but this is an Autograph Collection property (a classic - not originally a Marriott/Autograph property).


Sorry if I've missed a prior thread on this (by not intuiting the right search terms)....