Lost 10K points, no matching activity

Discussion created by rrrstt on Jan 12, 2019
Latest reply on Jan 14, 2019 by allleisure

Does this happen to anyone recently?


By end of December 2018, my point balance was at 406K.


I had hotel stay and credit card usage since then, earning about 4K points. So today my balance is supposed to be 410K.


However, my balance became 400K (it's actually exactly -10K from what it should be). And I checked my activity history -- there is no single activity of -10K in my account history.


Called customer service, got no help.