AnsweredAssumed Answered

Fraud or System error?

Question asked by sqshen on Jan 11, 2019
Latest reply on Jan 16, 2019 by yogib

My friend is a Marriott Platinum member based outside USA He saw a different person stays at Springhill Suites Dulles Airport and credited to his account. It seems to be regular rate instead of contracted rate for this stay. Platinum member does not have many elite benefit at Springhill Suites Hotels. So he was wondering if it is an system error or fraud? Thank you and have a nice day.