Although the site seems functional, I tried selecting my benefit as I reached Platinum on Dec 30 and was told that I am ineligible because I haven't reached 50 nights. My stay over the NY appears correctly in my profile so it's not a case of missing stay.
I then called Customer service who informed me that there is still a glitch with the site and they're in the process of informing members. I haven't received anything and the site certainly doesn't mention it.
Anyone else having this issue?
communitymanagers can you please check and confirm if this is the case?