AnsweredAssumed Answered

Profile not recognizing number?

Question asked by solkua on Jan 10, 2019
Latest reply on Mar 26, 2019 by wsteel

I've made a couple calls this week to Marriott Rewards and each time it says it doesn't recognize my phone number. I checked my profile but everything is accurate. After validation, it doesn't seem that I'm truly being routed to a Platinum desk because the two employees I worked with didn't seem to have the same level of experience or knowledge.