Upgrade Illusion

Discussion created by stemcell on Jan 8, 2019
Latest reply on Sep 5, 2019 by brilin

I haven't been offered an upgrade in well over 100 stays; why does Marriott continue to list this as a benefit of lifetime platinum status, when upgrades are never "available"? Perhaps newbies are lured in by this, but those of us who make Marriott our second home know better?