We stayed in NYC and were charged $50. Per person daily for lounge access at the Ritz- as Marriott platinum members. Going to the Ritz in Tokyo and wonder as LTPP, will I have lounge access or should I change hotels?
Platinum members are NOT granted access to Ritz Club Lounges unless you specifically pay for access.
mustanggt is right! Ritz-Carlton is a different kind of animal in the Marriott zoo and does not simply give away lounge access to the top elites as per the terms and conditions.
Why is Club Level access not given away? jere5iah gave a perfect explanation for this last year and every Insider should read this: Ritz-Carlton elite member upgrades
I'm having this issue right now. I specifically called the Platinum Premier elite line to confirm I'd have access to the Concierge Lounge at the Ritz in Tokyo. I was told that I would have all the same benefits. However, after an email exchange with the property yesterday I was told that I'd need to pay an additional JPY 97,000 for lounge access for my 3 night stay. Why is the program not more transparent on the limited program benefits. If it was clearly presented during the reservation flow I'd be disappointed, but I'd understand. I probably would not have booked the property but appreciate the transparency as I'm not wasting my time with after the fact inquiries. The whole reservation process feels very dishonest. I check-in on Thursday and it's too late for me to change my reservation because I'd have to rework my itinerary to some degree, but I'm going into this trip a little disappointed by the misinformation.
One additional thing to be aware: You may see your room reservation type "upgraded" to a club room, even if you are staying at a Ritz on points. That will only indicate that your room is a larger room or on a club floor ... but you will not have lounge access. And, you will be hounded by Ritz staff to buy lounge access - expect multiple emails and the arrivals desk to pitch you. IF you are expecting to eat or drink at the hotel, it is a good value. But it is a bitter pill if you're used to free lounge access. Just remember, you're looking at a $30 hamburger and $25 glass of wine in the Ritz bar areas.
Exactly why I avoid the Ritz
Stayed at the Ritz Carlton Central Park between Christmas and NYE this year with my family. If they would’ve given you club access for $50, that was a steal. That Ritz is one of the last true Ritz Carlton properties remaining in terms of service, etc, and the club lounge is top notch (worth $50+). Many other Ritz Carltons have been turned into what a full service Marriott used to be, which is not special. I have to say, the fact club access is not given to Platinum members at Ritz properties is still a mystery shocks me. For a company that is horrible at communication, Marriott makes it well known.
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