Can anyone tell me how to contact Consumer Affairs? I was grossly overcharged on a stay and have been talking to the standard 800 number customer support for over 2 months. They repeatedly tell me I will get a refund and "someone" will call me in 24 hours . No one ever calls! and of course no refund! Now they tell me it has been escalated to "International Consumer Affairs" and that I must call 301-380-3000 for help. But when I call that number they tell me they can not transfer me to anyone and hang up on me. I have been a platinum member for years but right now all I am getting is the platinum runaround.