AnsweredAssumed Answered

How to contact consumer affairs?

Question asked by jameslysaghtsr on Jan 2, 2019
Latest reply on Aug 10, 2019 by musa.s

Can anyone tell me how to contact Consumer Affairs?  I was grossly overcharged on a stay and have been talking to the standard 800 number customer support for over 2 months.  They repeatedly tell me I will get a refund and "someone" will call me in 24 hours .  No one ever calls!  and of course no refund!   Now they tell me it has been escalated to "International Consumer Affairs" and that I must call 301-380-3000 for help.  But when I call that number they tell me they can not transfer me to anyone and hang up on me.  I have been a platinum member for years but right now all I am getting is the platinum runaround.

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