OK...I have been patient with Marriott reps given all the changes. But it's been months now and things should be better.
I had an old category 7 certificate that of course now maps only to a category 5, so I called to a) get an extension of a "new" category 5 certificate and upgrade it to a "new" category 6 which more closely approximates the hotel selection of the old category 7 I had. After a half-hour or so on hold while the CSR "investigated": it was ultimately extended so I am the proud owner of a category 5 5 night certificate (as a vacation club owner).
I then asked about upgrading it to a "new" category six. After another long hold I was told it would be 135,000 points. I said that was ridiculous, the difference to get one is 40,000 points, and I could do the whole 5 nights for 200,000 points so I said goodbye.
Tried again today. First CSR said we don't upgrade travel packages anymore. That was the first I heard, so I asked for a supervisor. I got another CSR that said "we don't upgrade travel packages anymore" When I asked again for a supervisor I was told it was a 25 minute wait. Since it had already beey 45 minutes I said "No thank you"
Is this the new policy?