I requested a reward suite upgrade that I earned passing 50 and 75 nights (currently 165) PPE Ambassador, and thought that if i booked and requested a month in advance, i would receive this with no issues.
Not the case! It seems that suite upgrades are issued day of arrival and due to a snow storm in the NY the day of arrival, i did not receive my upgrade request. you would think that they would be able to grant the suite upgrade reward 48 hours in advance of your checking, so that you could change your arrangements if needed.
This doesn't seem like much of a reward if there is no guarantee that you will receive it.