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Help with missing stay

Question asked by chas1 on Nov 28, 2018
Latest reply on Nov 28, 2018 by o0o0o0o0o0o...points!

Where does one go for help with a missing stay?  Stayed at Sheraton Boston through 11/8.  Points not credited by 11/18.  Entered MISSING STAY request.  Today is 11/28 and points still not credited.  Looking for this credit because it will push me to Platinum status.