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JW Marriott Cancun Resort for Family of 5

Question asked by jaxstar on Nov 23, 2018
Latest reply on Nov 25, 2018 by iahflyr

We are a family of 5 (2 adults, 3 kids from 2, 4, 6 with the 2 YO in a crib) looking to stay at the JW Marriot Cancun. From what I've seen, the rooms only accommodate 4. I called Marriott to see if we could book a suite with 5. They called the hotel and spoke to someone who confirmed it would be OK. He wasn't able to confirm with a manager, only with the person who answered the phone. Will we have any issues when we arrive? I waned to email the hotel but I couldn't find an email for the hotel. Would it be best to call myself to the hotel directly to confirm? Or just show up and hope for the best? I wanted to request a crib before we arrive but didn't see how I could contact the hotel for that either. Thanks!