Checking in (non acknowlegement ?)  

Discussion created by 366713196 on Nov 22, 2018
Latest reply on Nov 24, 2018 by tef6178

How do you feel when you are checking in and the front desk staff DOES NOT abide by the corporate policies and procedures and do not thank you for your loyalty and do not acknowledge you being a rewards member and your current rewards member status? If you're NOT thanked or acknowledged when checking in, do you say anything? Do you do anything? Do you bring it to the attention of the GM? Do you contact customer service via Twitter? Do you write corporate Marriott? Do you leave it alone?