How do you feel when you are checking in and the front desk staff DOES NOT abide by the corporate policies and procedures and do not thank you for your loyalty and do not acknowledge you being a rewards member and your current rewards member status? If you're NOT thanked or acknowledged when checking in, do you say anything? Do you do anything? Do you bring it to the attention of the GM? Do you contact customer service via Twitter? Do you write corporate Marriott? Do you leave it alone?
Tweet because you aren’t thanked for loyalty??? If that was the biggest problem I had in life I would be beyond grateful. Be thankful if that’s your life’s greatest trouble.
Wow booooo.
They were simply asking questions of the community.
Booo? Ask opinions of the community and that happens to be mine. Sorry if you don't agree, but I'm not losing any sleep if someone doesn't thank me for loyalty. I am more concerned with receiving the benefits that come along with the status.
Yeah boo....there was way more involved in their questions than just being thanked for their loyalty.
“DOES NOT abide by the corporate policies and procedures AND do not thank you for your loyalty and do not acknowledge you being a rewards member and your current rewards member status?” But you choose to pick one thing out of their questions and belittle them over it. My opinion is if you can’t be civil and simply answer their questions, then don’t answer them. It’s supposed to be a forum to be helpful, not one where you mock and belittle people for sport. And that is exactly what you were doing. So Booooo.
Well, the thread does state that the hotel didn’t abide by policies and of course there are so very many. You highlight however not being recognised as an elite member, thanked for your loyalty, and recognised formally as a Platinum. You raise no other issues so I assume you were given the Platinum welcome choice and either upgraded or advised why you couldn’t be. So this complaint is about an absence of the words “I see you’re a Platinum member, and thank you for your loyalty”. I can’t say that absence would ever cause me to complain, I’m just not that desperate for validation.
Recognition of status only really matters to ensure that the correct benefits, if available, are applied. I am not so concerned about being thanked for my loyalty or being acknowledged as an elite, but I do want the key to work in the concierge lounge if there is one, and I do want an upgrade if there's one available.
Exactly, I’m more concerned that they give me the bennies they’ve said I’m entitled to. However I haven’t yet run into a situation where they discuss the breakfast Amenity or a complimentary upgrade without mentioning status, as well. It’s hard to separate the two.
I 100% agree with verysuiteboy. There are times when I go to one of my regular Marriott locations and there is a new person working at the front desk. They don't always remember to thank me for being LTPP and I just let it slide. Like others have said, there are bigger things to get upset over. Just give me my perks!!!
I don't think I've had this happen at any hotel chain that I can recall in recent memory. It did, however, happen on a recent plane flight where I was neither greeted as a carrier Elite member, nor recognized by name individually, as I understand that they are trained to do.
At a Hilton in London a few months ago I did encounter the following greeting (one long, run-on sentence): "Thank you for being Diamond member; we are completely booked at this time, so are unable to upgrade you for this stay."
I think it's nice to be acknowledged - recently I got no recognition - and when I got the review from Marriott, where they asked if you were acknowledge for your elite status, I said no. It makes sense to give a nod to those who have frequent stays at Marriott properties.
Hey 366713196, great question.
How do I feel when... ? Indifferent. Does it bother me? No. Do I do or say anything? No. Leave it alone? Yes. But isn’t it nice when... ? Yes, of course it is, but it’s just not a big deal to me.
If I’m concerned about a specific benefit (whether potential or guaranteed) that is related to my status, I may inquire as to it, depending on the circumstance (ie. does breakfast matter for that stay, or am I hoping for an upgrade for a special occasion, then yes, I will inquire and don’t mind doing so.) Actually, If it’s a momentous occasion, I’d probably contact the property in advance.
It's really not and never has been a big deal to me not having my status acknowledged. Especially now when there have been so many changes with the addition of Starwood properties to the system the status kudos are even harder to come by. It's really not a big deal to me. I always ask when I stay now at a Starwood property how they are handling all the changes with the new Marriott system and if they are comfortable yet with all the changes they are dealing with and add that I know it will take time. I also let them know how appreciative I am of having more choices for places to stay with me being a long term Marriott customer and hope they are happy to see the new customers they are seeing from Marriott. They do seem to appreciate it especially when I can see them sometimes struggling to determine what they need to do for me as a Platinum lifetime elite member under the new guidelines.
Throwing around status really isn't all that helpful. It would have to be something important, not just missing my status, but if you don't say something, then you shouldn't complain. I personally have had a few times when someone at the front desk was having a bad day, was over worked, brand new, or just out in la-la land, but once I politely asked about certain benefits and amenities, I quickly got the correct responses. If I don't and it is something real important to me, then it is at that point that I talk with the front desk clerk using their name or ask for their name and ask again for their help to make things right. I then ask to speak with a supervisor/manager if available should I get the death stare. It would have to be something that is a pretty big deal for me to elevate a minor check in issue (like perhaps getting the wrong price for the room) and frankly I don't remember ever having had such a problem. Normally once the front desk staff understand that I'm not going to be shrugged off, they tend to help if for nothing else getting me out of their front desk.