Is this an acceptable response from Customer care?
Thank you for taking the time to reach out to Marriott Customer Care today.
We can not change the number on your account. I am sorry if this makes you feel like moving your business to the Hilton.
Please let me know if I can be of any other assistance to you.
T'Ondre B. ”
I asked in frustration back in September if I could have my old MR number back because I inadvertently made my SPG number permanent and I know other people had success. I still haven’t received any response from Marriott other than this one.
Should I expect this level of service from now on? Has anyone else not been discouraged to move their business?