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Sorry if this makes you feel like moving your business to Hilton

Question asked by mynameissam on Nov 21, 2018
Latest reply on Nov 23, 2018 by o0o0o0o0o0o...points!

Is this an acceptable response from Customer care? 

Hello Samuel

 

Thank you for taking the time to reach out to Marriott Customer Care today.

 

We can not change the number on your account. I am sorry if this makes you feel like moving your business to the Hilton.

 

Please let me know if I can be of any other assistance to you.

 

Safe travels,

 

T'Ondre B. ”

 

I asked in frustration back in September if I could have my old MR number back because I inadvertently made my SPG number permanent and I know other people had success.  I still haven’t received any response from Marriott other than this one.

 

Should I expect this level of service from now on?  Has anyone else not been discouraged to move their business?

 

Sam L

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