AnsweredAssumed Answered

Legacy MR Lifetime Gold Achievement Post August 2018

Question asked by ohny92rewards on Nov 18, 2018
Latest reply on Dec 3, 2018 by samswife

Like • Show 0 Likes0
Comment • 29

I've recently passed 500 life time nights and 1.6 million lifetime points under the MR legacy program (have not combined MR and SPG accounts), which should qualify me for MR legacy lifetime gold status. Can a community manager confirm this? I had been told in the past by MR customer service that achieving legacy lifetime gold status by 12/31/18 will be Loyalty (new program) lifetime platinum status in 2019. In speaking with the MR Platinum customer services desk last week, I'm now being told that qualifying for MR legacy lifetime gold status post August 2018 will not result in Loyalty lifetime platinum status in 2019 under the new combined program. Has anyone else encountered this issue or been able to resolve with confirmation of their 2019 Legacy program lifetime status? Or more importantly, can someone provide senior level MR contacts (email addresses are best for documentation purposes) that I can address my situation with directly? The customer service team was very confused and misquoting information on both the legacy and loyalty programs

1 person has this question

Outcomes

28 Replies

ericp Nov 19, 2018 11:19 AM
Mark Correct
Correct Answer
I also just passed the requirements for Legacy LTG. I was also told (both here and in press releases) that we had until 12/31 to make LTG under the old plan, which would map to new LTP as of 12/31. I know several other folks on the board have posted that they were able to get this going in the last couple months. But definitely watching this thread.
1 person found this helpful
Like • Show 1 Like1
Actions
ericp Nov 19, 2018 11:32 AM
Mark Correct
Correct Answer
Tagging communitymanagers
Like • Show 0 Likes0
Actions
crashrit Nov 19, 2018 11:23 AM
Mark Correct
Correct Answer
Same boat here - im not sure what to believe anymore...
Like • Show 0 Likes0
Actions
ericp Nov 19, 2018 11:32 AM
Mark Correct
Correct Answer
Tagging in a few other folks who I know have been helping with the same things. o0o0o0o0o0o...points! bostonsportgeek samswife arizonatag muppetwrangler
Like • Show 0 Likes0
Actions
- coupons @ ericp on Nov 19, 2018 1:41 PM
  Mark Correct
  Correct Answer
  I have tweeted this issued several times and have not gotten an answer
  before logging on here I tweeted the following
  "Yes or No question-Will LTG (after 8/18) become LTP?"
  How difficult is it for Marriott to confirm?
  There are many of us in the same situation
  I have yet to see a response from Marriott in writing to put our minds at ease
  While Insiders says yes, Twitter and phone reps say no
  Then we have this chart which was posted on Insiders earlier
  4 people found this helpful
  Like • Show 3 Likes3
  Actions
- o0o0o0o0o0o...points! @ ericp on Nov 21, 2018 7:58 AM
  Mark Correct
  Correct Answer
  I'm sticking to my answer that I've said every time this has come up... your status won't change until January 2019, and
  legacy Marriott LTG WILL EQUAL LTP, IF REACHED by 31 December 2018 - converted in January 2019 or whenever statuses are updated once the new program is named and 100% launched with peak/off-peak award redemption rates.
  
  If I'm wrong, you can point to this post, and all other posts where I've stated this and blame me 100%... and I've also said this before - if by some chance it turns out that legacy LTG = new program LTG, then take the EXACT SAME APPROACH that SPGers did with not having the ability to reach LTPP, and publicly and collectively make your points known (with all written evidence you have posted as well) to force change. If reps were poorly trained, didn't pay attention to the training, or whatever the case, that's something Marriott has to deal with, NOT ITS MEMBERS!
  
  So point back to this post from every thread asking this question...
  1 person found this helpful
  Like • Show 1 Like1
  Actions
  - o0o0o0o0o0o...points! @ o0o0o0o0o0o...points! on Nov 21, 2018 5:43 PM
    Mark Correct
    Correct Answer
    Or refer to the doc: One stop shop for @communitymanagers to answer new Marriwood/Starriott program questions - Post your questions in this document!
    
    cmnath, coupons, ella31, and anyone else - feel better now???
    Like • Show 1 Like1
    Actions
    - ella31 @ o0o0o0o0o0o...points! on Nov 21, 2018 6:32 PM
      Mark Correct
      Correct Answer
      o0o0o0o0o0o...points! I'm very glad that Marriott is going to do the right thing, but unfortunately it is unlikely to help me personally. I always knew that my only chance at obtaining 1.6M points by the end of the year was if my 150K or so SPG points that merged into my Marriott account counted as LT points. As some of you may recall, I was assured verbally by a customer service rep a few months ago that they would count. However, from what others have reported back, it appears as if she was wrong.
      
      I have continued over the last few months to put spending on my new credits cards to get the sign-on bonuses, as of course I can use the points no matter what. But at this point, without the SPG points I would be about 200K short of 1.6M once the bonuses post. 50K I could make up in a month -- 200K I cannot.
      
      I am still planning to call MR to get their official word on my LT points tally, but hold little hope at this point that they will count the SPG points so I can make it under legacy requirements.
      
      My new strategy is to seek Platinum LT under the new requirements. According to my on-line account I have 8 years at Platinum now, including 2018. (Hopefully they won't decide this is incorrect and decrease it!) So I need to achieve just 2 more years of 50 nights. I am not doing any business travel these days, but due to the credit card bonuses I've now earned a ton of points. So between redemption nights, my 15 nights from the credit card, additional nights from credit card spend (I've hung on to the old MR card, so hopefully they will keep that benefit!), and doing a rewarding event a year, I should be able to get to 50 without spending too much money. :-) And I already have more than the 500 nights needed.
      
      I am determined to achieve LT Platinum one way or another!
      Like • Show 0 Likes0
      Actions
      - o0o0o0o0o0o...points! @ ella31 on Nov 21, 2018 7:03 PM
        Mark Correct
        Correct Answer
        Not to dampen your quest with another 'problem', but you need 600 nights for new program LTP - but if you have over 500 and need 2 more years of 50 nights anyway, then it wouldn't be an issue. You realistically need to do less than 50 paid nights total over the next 2 years - shouldn't be too bad! If you are already planning travel with the oodles of points you now have, you can probably get another 5-10 nights next year from redemptions, so probably I'm guessing less than 40 paid nights over 2 years (not counting how many points you may rack up to use redemptions in year #2). If you average another 5 CC nights a year and that elite night credit benefit doesn't go away in the next 2 years, you probably have less than 30 paid nights over 2 years. You will probably get it without too much extra effort, and in your situation with 8 years, it probably doesn't make too much of a difference (assuming you already have Platinum status this year) - you aren't losing anything status-wise.
        
        And just FYI, Marriott was always doing the 'right' thing - just many members were unfortunately getting misguided info, as several Insiders (including myself) had stated. At least now it is in "official" writing (that hopefully doesn't disappear off the site)!!!
        Like • Show 0 Likes0
        Actions
      - casinswpa @ ella31 on Nov 21, 2018 7:06 PM
        Mark Correct
        Correct Answer
        Hang in there, ella31 , I am in about the same position needing about 250K by year end for legacy requirements for LTG, even after taking advantage of many options including a MVC presentation. I know now that I need to concentrate instead on keeping my Platinum status for 2 more years. I am PPE for this year and with one more year with a lot of business travel, I am confident I will make it then.
        Like • Show 1 Like1
        Actions
arizonatag Nov 19, 2018 3:26 PM
Mark Correct
Correct Answer
Welcome to Insiders ohny92rewards. We're glad you're here to participate. The issue you bring up has been heavily discussed here on insiders (but you're new) so let me steer you to the search function. Searching Insiders for yourself is easy and you can find out information quickly using the Magnifying Icon in the top right corner and typing in a general term for something like "escalation" to see who and how others are escalating things to Marriott Corporate. The whole Lifetime Post-Merger Gold to Platinum discussion has hundreds (perhaps thousands) of posts. You can find this information by similar searches like "Gold to Platinum". Two of the more salient links are:
The "Race" to LTPP
Reaching Lifetime Status via Legacy Requirements
Cheers!
1 person found this helpful
Like • Show 2 Likes2
Actions
- ohny92rewards @ arizonatag on Nov 20, 2018 5:55 AM
  Mark Correct
  Correct Answer
  Thank you for the guidance
  Like • Show 1 Like1
  Actions
pattizs Nov 19, 2018 9:55 PM
Mark Correct
Correct Answer
On November 7, 2018, I had a phone conversation with MR Platinum rep who absolutely assured me that I would move to Lifetime Platinum after 12/31 since I had now reached the requirements for Legacy Lifetime Gold even though it was after August 18 ( I reached the required nights in September and already had the required points in August).

Tonight, I called MR about a different question, and addressed this point with the representative who told me absolutely I would not be mapped to Lifetime Platinum after 12/31. She then transferred me to a "higher level" person (said she was the highest possible) who agreed and said I would absolutely not be moving to Lifetime Platinum after 12/31.

Is there any subject in this merger causing more confusion and misinformation/conflicting information than this topic?

I have no idea who to believe, the "seasoned" rep who I talked to on Nov. 7 or the two reps tonight.
Like • Show 2 Likes2
Actions
- coupons @ pattizs on Nov 19, 2018 10:48 PM
  Mark Correct
  Correct Answer
  and here we go again
  I truly believe we have all been duped; many of us jumped to get the new cc because we were short MR points and lost the ability to get elite nites; others needed elite nites and booked reservations needlessly
  Would love to see an email from a MR rep who says we will be mapped and not just the conversations we have had here
  Obviously twitter (which is separate and has nothing to do with Insiders) states NO!!
  Would like the communitymanagers to post for all to see an answer from MR that definitely states we will be mapped
  1 person found this helpful
  Like • Show 2 Likes2
  Actions
coupons Nov 19, 2018 11:20 PM
Mark Correct
Correct Answer
Update: please check out this site: https://www.marriott.com/loyalty/terms/default.mi
scroll down to
4.2 Elite Membership Requirements
then scroll down to 4.2.f.
Lifetime Elite Status
this is what I have been looking for to prove that MR has stated it in print; A states the criteria
7 people found this helpful
Like • Show 3 Likes3
Actions
- cmnath @ coupons on Nov 20, 2018 10:18 AM
  Mark Correct
  Correct Answer
  coupons Awesome catch, I didn't see any TPG update on T&Cs like they normally do - but this is a great clarification for Marriott and Ritz legacy members that weren't far enough along to reach LTPP by 12/31/18:
  
  Lifetime Gold Elite: With 500 Qualifying Nights + 1,600,000 Points achieved through 2018, Member will achieve Lifetime Platinum Elite Status. Notice of this achievement and benefits will begin in January 2019.
  
  I thought things had finally settled down on here regarding this controversy, but the T&Cs should at least put this to rest.
  1 person found this helpful
  Like • Show 3 Likes3
  Actions
- alwaystraveling11 @ coupons on Nov 21, 2018 11:42 PM
  Mark Correct
  Correct Answer
  I would say the terms certainly confirm that LTG maps to LTP at the end of the year. Though maybe I am the only one interpreting it this way, but the way they have the terms written right now may also leave one of the other burning questions open - that is, what points count towards earning LTG/LTP status under legacy terms? Do merged SPG points count? Do transfers count? Etc.
  
  The reason I say this is because of the phrase, "With 500 Qualifying Nights + 1,600,000 Points achieved through 2018" - they are using the same Points definition they do throughout the terms, defined at the top as "Loyalty Program points". They do not specify Lifetime Points or Points earned specifically from Marriott activities or some other variant. That would seem to imply if you have earned 1,600,000 points in your account (whether "Lifetime Points" or not) by the end of 2018 (along with 500 QN, of course), you would qualify as LTG -> LTP.
  
  Along with that, the "Notice about Combining Multiple Accounts" section reads:
  "A Member with membership accounts in more than one Legacy Program will no longer be able to link these accounts, transfer Points across accounts, or have the elite status matched across Legacy Programs. The accounts will remain separate until the Member chooses to combine them into a single membership account with one number, one status, and one Points balance."
  
  That seems to say each account type (Marriott, Ritz, and SPG) has (or had, if you already merged) a "Points" balance - the same "Points" being referred to in the 1,600,000 Points requirement. So if you were to merge accounts (or add to your points balance in any account in any way, e.g. via a stay, transfer, points purchase, etc.), it should all count towards that requirement.
  
  I'm not saying this is actually the case, just how the terms seem to make it appear.
  Like • Show 1 Like1
  Actions
  - samswife @ alwaystraveling11 on Nov 27, 2018 3:53 AM
    Mark Correct
    Correct Answer
    I have this in writing from the Marriott team... I had 1.5 million points from Marriott Legacy.
    SPG points I had 200k. When they map together, I had over 2 mil, and 750 nights.
    
    Therefore, I will be LTPP.
    
    But darned if the IT team isn't having serious issues on the lifetime points counters....
    2 people found this helpful
    Like • Show 1 Like1
    Actions
  - ella31 @ alwaystraveling11 on Nov 30, 2018 11:37 PM
    Mark Correct
    Correct Answer
    alwaystraveling11
    
    Ok, so to complicate things further: If what you suggest is in fact the case (and I hope it is!), does that mean that all SPG points that were ever earned get added to the total of all Marriott points ever earned?
    
    In other words: For the past 6 months we have been debating about whether the SPG points that transfer to MR accounts when accounts are merged would count as LT points for legacy purposes. But following the logic you outlined so well above, it seems possbile that SPG points that were earned in past years, and either redeemed or transferred to MR accounts prior to the merger, might also count.
    
    This is pertinent to me as I transferred about 30K SPG points to my MR account in 2017, and it would be great if those points counted toward LT - I am struggling to get to the finish line.
    Like • Show 0 Likes0
    Actions
    - o0o0o0o0o0o...points! @ ella31 on Dec 1, 2018 8:37 AM
      Mark Correct
      Correct Answer
      All SPG points that you have in your account when you combine accounts get added to your MR point total.
      
      Marriott IT isn't having issues with LT points in terms of added SPG points counting toward LT status, because those points were not supposed to count toward lifetime totals. If they do end up counting, feel fortunate. If you transferred points from SPG to Marriott once accounts could be linked and of course before 18 August 2018, and if you transferred them in the way that they would count toward LT status at that time (yogib's thread: Manufacturing LifeTime points (try before you merge)), then they would have counted toward MR LT status at that point.
      Like • Show 1 Like1
      Actions
      - samswife @ o0o0o0o0o0o...points! on Dec 2, 2018 4:05 AM
        Mark Correct
        Correct Answer
        o0o0o0o0o0o...points!
        
        Which points should have not counted towards lifetime totals? The points when you combined accounts?
        Could you cite where this information is coming from, if so?
        
        For the record, here an excerpt from a Marriott Wiki Page dealing with the topic: "Marriott Rewards Points earned or used over the lifetime of the Member’s account will count towards Lifetime eligibility. Should a member combine their SPG and MRW accounts, and keep the Marriott front door, there will only be one bucket of Points, and the Points within this bucket will count towards Lifetime eligibility."
        
        I won't say how I have that, but it does support alwaystraveling11's conclusions, and is ultimately the correct answer.
        
        We may be talking past each other, but I want to make sure we are providing all of our friends with on here accurate and correct information. It is still an IT issue and thus the reason multiple people in the same boat as me have a tickets open with Consumer Affairs at Marriott.
        
        Thanks,
        Like • Show 0 Likes0
        Actions
        samswife @ samswife on Dec 2, 2018 3:54 AM
        Mark Correct
        Correct Answer
        And the above corresponds with everything I have been told for the past two years. So there's that.
        Like • Show 0 Likes0
        Actions
        o0o0o0o0o0o...points! @ samswife on Dec 2, 2018 2:14 PM
        Mark Correct
        Correct Answer
        My info is accurate.
        
        When it was announced, possibly on 16 April, regarding the 'new loyalty program', it was stated (by Marriott) that SPG points would not count toward lifetime status, at any point (you needed to continue toward LT status in your respective programs), and it was stated by Marriott before 16 April that SPG points would not count toward MR Lifetime Status, and they didn't.. That was discussed thoroughly on Insiders - so many have stated since that time that SPG points are not supposed to count toward lifetime status - in some cases they have counted, in others they haven't - even post 18 August. Many were directed to the thread I mentioned (an option pre 18 August, and technically post if you had separate accounts still), which ensured your SPG points counted before you either found out that they would count or would not count upon merging accounts. So, if the actual goal of Marriott was NOT to have SPG points count toward lifetime status - as they initially stated, then that would lead to there NOT being an IT issue on getting them to count.
        
        However, many things have been stated by Marriott that have turned out to be the opposite (29 Ways will start on "X" date - I think Oct 4) and it starts 1 week later, status won't be updated until January 2019 for those achieving in 2018 post 18 August - but some accounts have already been updated, Points advance reservations would immediately be available on SPG properties - but yet there are still some that aren't working, award reservations made pre-18 August would hold at those point values and many people find after 18 August when they look in their account that the point values have increased (or decreased in some cases), ability to make free night/travel package cert reservations but being unable to more than a month after 18 August without calling, LTG will convert to LTP in January 2019 yet many members being incorrectly told that status will only still be LTG - and Marriott taking more than 2 months to publicly post something regarding those inconsistencies, member-to-member points transfers counting toward lifetime status in the old MR program and then not counting after & phone calls after complaint after complaint to attempt to get that rectified, etc etc etc)
        Like • Show 1 Like1
        Actions
        ella31 @ o0o0o0o0o0o...points! on Dec 2, 2018 2:27 PM
        Mark Correct
        Correct Answer
        o0o0o0o0o0o...points!
        
        You wrote: "When it was announced, possibly on 16 April, regarding the 'new loyalty program', it was stated (by Marriott) that SPG points would not count toward lifetime status, at any point (you needed to continue toward LT status in your respective programs)"
        
        Could you provide us with the source for this? I'm not doubting you at all. But I have been scouring the Internet for months looking for an official statement from Marriott on this issue and have been unable to find one. So I would very much appreciate the opportunity to see exactly what they said back in April.
        
        Thanks in advance!
        Like • Show 0 Likes0
        Actions
        samswife @ ella31 on Dec 2, 2018 9:17 PM
        Mark Correct
        Correct Answer
        waiting for a source on this as well...
        Like • Show 0 Likes0
        Actions
        o0o0o0o0o0o...points! @ ella31 on Dec 2, 2018 10:38 PM
        Mark Correct
        Correct Answer
        I've stopped tracking most of this, so I don't have conversations/links bookmarked, but does it matter at this point? I could be 100% wrong or 100% right, but all that matters is what happens for members. They are either going to count, or they are not... If you have something in writing that says they count from any Marriott source, then keep that and reference that if you have issues. If you don't have something in writing, then you have nothing to substantiate a potential claim.
        Like • Show 0 Likes0
        Actions
        samswife @ o0o0o0o0o0o...points! on Dec 3, 2018 9:27 PM
        Mark Correct
        Correct Answer
        o0o0o0o0o0o...points!. Thanks for your continued contribution on this. However, it does matter for those of us who are very much under the stress of trying to hit our own goals. Every little communique matters, and for many (who I suspect are just lurking as well), they are taking this stuff as gospel. So for the sake of those of us who need real information to keep our bit of sanity with regards to this stuff, please share what you have so that we can make sure we are all on the same page.
        Like • Show 0 Likes0
        Actions
ohny92rewards Nov 20, 2018 5:55 AM
Mark Correct
Correct Answer
Wow. Thank you all for the near immediate responses. I'm in the same boat with very conflicting and more dire responses from the MR platinum desk recently. I've had similar experiences as Pattizs. Will let everyone know if I get a more definitive response by year end also. Happy Thanksgiving all.
Like • Show 0 Likes0
Actions
ericp Nov 20, 2018 8:26 AM
Mark Correct
Correct Answer
I just talked to the CommunityManagers via PM, and they assured me that I have met the requirements (1.6M/500) and will be getting LTP, even though my online portal still says LTS. So at least some folks within Marriott still think the old deal is in place
Now if only my Ambassador would get assigned
1 person found this helpful
Like • Show 5 Likes5
Actions

Legacy MR Lifetime Gold Achievement Post August 2018

Outcomes

4.2 Elite Membership Requirements

Related Content

Recommended Content

Incoming Links