Hold Times - Does Platinum Premier simply not matter anymore?

Discussion created by cmb81 on Nov 15, 2018
Latest reply on Nov 24, 2018 by arizonatag

Putting the disaster that the program merger has been aside for a moment, does elite status simply not matter anymore to Marriott's IVR?  My routine wait times are 30-40 minutes (usually to talk to an exasperated agent who usually has no idea how to help because everything is still so screwed up).  The system recognizes me when I dial in, so it's not that.