So I am missing a stay at Aloft in Orlando. Contacted Marriott Insiders for help. They said they couldn't help with SPG stays and suggested I contact firstname.lastname@example.org. Sent them an email and got this for a reply "Thank you for your email. We are currently experiencing an increase in volume and as a result there is a delay in processing. All emails will be answered in the order in which they are received and may take up to 10 business days for a response. Thank you very much for your patience."
Ten days is a fair amount of time to review a stay, even tried to get them to fix it when I stayed there again this weekend. No such luck. Never had this much trouble with getting credit for stays.