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Delays with Missing Stay Request

Question asked by wvtaylor on Nov 11, 2018
Latest reply on Nov 12, 2018 by samchell90

Hi All, has anyone recently submitting a "missing stay request" experienced a long delay in obtaining resolution? 

I submitted a missing stay recently for a stay in early October when it was time to do so.  Another ten days passed and I sent a follow-up email, they sent me a confirmation email (automatically generated) that my inquiry was received.  That was five days ago.  Basically it's a month since the stay...seems long to me.  (missing stay for 4 nights at Marriott in Cranberry Twp., PA, mid October) missing stay requests