I still don’t comprehend the idea of
a “ destination “ fee added to the resort bill. They charge me for getting there ? Do other chains do this ? Do they do this in Europe ? Australia?
This is just another name for “resort fee”, but has been renamed so they can also collect it at other popular (non-resort) properties, as well.
I did ask the front desk if they have a fee for sheets ... the associate actually looked at me with a serious quizzical expression as if to say hmmm let me check. I had to laugh. It does give the impression of being a low end facility. I do wonder if other places in the world do this or if the competition does this.
In some countries, a resort fee, by any name, is illegal. Just ask brightlybob!
Thanks for the shoutout, and I am proud to say that here in the EU this duplicitous Resort/destination fee mispricing practice is banned and when Marriott attempted to bring it over to the UK, I along with normanp fought this and succeeded in having it withdrawn within days of discovering the incursion.
Resort and destination fees are just a hidden extra cost to make the quoted price look cheaper than it really is. Marriott should be thoroughly ashamed that it’s leading the industry in this duplicitous practice, it indelibly stains the Marriott name.
Even worse they don’t count it as spend or reward points on it either, right?
It just gives the appearance of being a cheapskate hotel. That’s good to know they don’t allow it across the pond .... ahhh ... CLASS - never goes out of style.
This is slightly off topic: But, have you ever been to Las Vegas? Just about every casino resort is charging a resort fee these days. Like brightlybob said, it's a way for the resort to make the daily rate look cheaper. Then they stick it to the customer with an add-on fee.
Vegas was the birthplace of the resort fee and right now every hotel on the strip charges it.
There is one casino resort on the Las Vegas strip that has an optional resort fee.........the Treasure Island. I stay there almost every time I visit Vegas. If you look at their website, you can book a stay and opt out of the resort fee (only when you book a room only). If you purchase a room & airfare package, then the resort fee is mandatory. This is the only casino resort that I know of that has an optional resort fee. The rooms are really nice there.
We need a turn in the economy. Historically, that usually washes all of these fees away for a while, but it's been strong for so long, they've now evolved these fees past resorts into city hotels, sadly.
This thought by bcm and the overall thread sums up the ugly 'fee' scenario for me. Marriott won't change it until economics force them to and like bbob and normanp, I reluctantly select them when in spite of the ugliness, they still represent the best overall value or travel plan efficacy (bbob's breakfast alone at the Swan/Dolphin more than made up for the distasteful fee).
Whereas I'm skeptical (except in UK where it's illegal and therefore a public notice of rule breaking proved effective) of the impact of reviews, I am appreciative of Insiders who take the effort to point out the ugliness of the fees - thanks.
Disappointingly, I've read too many of the complaints against Marriott on Facebook Marriott Rewards to believe that highlighting poor customer service tactics will actually alter Marriott's approach, but applying pressure to a specific property coupled with an actual dip in reservations.....who knows; so keep on keepin' on and thanks for the effort .
Totally agree with everything said here - resort and destination fees are nothing more than attempt to gull potential customers into believing that the cost of a stay is less than it really is. They are usually dressed up as a package of "benefits" or "amenities" provided to the customer - close examination usually reveals that most, or all of these "benefits" are provided free elsewhere, or are benefits provided to elite members anyway. The iniquitous thing is that these charges cannot be declined so are simply added to your bill, whether you want , need or use any of the benefits.
My policy is to try not to use properties with resort or destination fees, but if I have to use such properties (such as on my current US visit where I have encountered one resort and one destination fee) I make sure that my feedback on Tripadvisor or elsewhere always mention the negative aspect of the resort fee, irrespective of whether the rest of the stay is positive - I also deduct one star or point from any scoring sytem to reflect this. If every review of every property has negative feedback about these charges I believe that eventually the message will get across.
I avoid properties with these cash-grab junk fees like the plague, but did recently stay one property with a resort fee and certainly made sure I mentioned it unfavourably twice in my TripAdvisor review.
I don't avoid them, but definitely factor the fee into the cost.
If the total cost works I am ok with it (not happy but ok).
The Marriott website is pretty decent about showing them in the total cost on the book page, but you need to watch it like a hawk on other sites.
I would be happier with it just showing in the rate, but it won't happen in most places without consumer protection regulations.
it is the same with airlines. Baggage fees, seat selection fees, early boarding fees etc. Many of the hotels charge parking even though you are in an outside lot.
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