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No Blackout Dates vs Not taking Redemption bookings

Question asked by denweaver on Nov 9, 2018
Latest reply on Dec 5, 2018 by crake2782

I though no blackout dates said " if you have the points and we have a standard room, it's yours".  But I am getting the following message when trying to book a room. 

" We’re sorry. This property is not taking redemption bookings at this time. You can either book a cash reservation or search for another property. "  Has anyone else ran into this?