Is there a dedicated platinum number to call? When I called the old one I was on hold forever and then I was told I reached the general reservation line.Thank you
My experience is that the platinum line (which is listed on the app if you scroll down under the profile page (for rewards and reservations) has been experiencing a lot longer wait times since the merger.
Those extended wait times are probably because of the influx of calls related to the merger, the website issues, and the increased number (total SPG, RC, and MI elites). I would imagine the average call length is much higher now since they are dealing with a lot of program questions - including status concerns, as well as system integration issues as the reservations are migrated.
While that is annoying, the size of this integration probably means we will experience this for a few more months, and likely see another spike in January as new status is updated for 2019. If you are lucky enough to have an ambassador, they can probably get you through most items without this impacting you too terribly.
The plat line seem to be more responsive if you call from one of the phone#s on your profile
If it says your name when you first connect you have the best shot at a quick response.
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