Website Problems?

Discussion created by johnboy17 on Nov 7, 2018
Latest reply on Nov 11, 2018 by maewest44

Apparently, Marriott's "Internet Customer Care" thinks everything is fine.  Below is my email to them and their reply.


I am having several problems with the website.


1. When I click on Overview, I get a "General Error" page.
2. When I click to download a bill, the Activity page reloads and no bill is downloaded.
3. When I click on View/Modify or Cancel for a reservation on the MyTrips page, I get a "An unexpected error has occurred" page.


#1 has been going on for a few weeks. #2 and #3 have been going on since the new website was launched.


I am able to do everything I need to using the Marriott App, but it would be nice if the website worked. I know #2 and #3 are common to many users. But I haven't heard of anyone else with problem #1, so I thought I'd let you know.


Hello [my name],

Thank you for reaching out and I hope you are well.

As of today our website is operating properly. Using a different web browser may resolve this issue.

Feel free to let me know if I can help you further.

Best regards,

Josephine N.
Marriott Customer Care