As a Platinum member, can you ask for an upgrade of your room before you even check in?
You can send an email or call the hotel sure. It usually helps to call/email if you are looking for an upgrade due to celebrating a birthday, anniversary etc. If your asking for an upgrade just to get an upgrade I would just wait until check-in
Yes, absolutely. Especially if it’s a special occasion. I don’t request upgrades as a master of course, on my own for business I don’t need a suite. But for leisure especially if with family or friends it’s a nice addition. Or for those special occassions! I definitely ask then and have always been rewarded of not by a suite, a really large room or excellent view!
So brightlybob with the SNA option, new to us hardcore MR folks, I thought this would be a way to request it when you really really want it, which is typically for the reasons you specify (leisure travel with friends). That said, last year I was able to get an upgrade to a corner king room at the Renaissance Nashville when going there for our anniversary and sending an email in advance. It wasn't a suite but an upgrade.
It seems I only get suite upgrades on 1 or 2 night stays (when I'm on business and it really doesn't matter). That is my fear with this upcoming weekends stay in NYC where we are meeting family who are staying at the same hotel and could really use a suite as a gathering place. Alas, it's an SPG St Regis and I used points. While the reservation on my PC still shows as Pending SNA on one of my apps/handhelds it said none available.
Trying to decide if sending an email at this juncture - 2 days out - is worthwhile or more of an annoyance.
If it’s important Ann, then I would ask. SPG properties are more upgrade conscious so you’re starting form a good place and certainly redemptions don’t lower the chances of a Suite upgrade. Coincidentally I’m in Leeds with Mrs BrightlyBob tonight redeeming a Cat1-4 cert and *POW* - no asking, upgraded to a lovely loft suite!
And longer stays? Well, yes, how about 5 nights at the Budapest Autograph, or - gasp - 14 nights - yep you read that right 14 nights - suite upgrade at the Sheraton Dolphin in Florida. Admittedly that did need a serious schmooze via email, but good on the Sheraton, they came through for me. So long stays can end up with suite upgrades, but they’re rare, really rare!
Short answer, regardless of your SNA, I’d email the hotel. It can’t do any harm to your chances!
Sweet suite bbob!
Yeah, very unexpected, but the dice rolled right for me tonight!
I've already booked a 1 King Jr. Suite at a Westin in the DFW area in a week or so as I'm a tag-a-long for a conference Mrs. IAHFLYR is on and then off to El Paso after two nights so I wanted a good sized room to hang out in just in case the weather is poop and I've got stay inside, hoping now for an upgrade to the Pres. Suite!! Maybe you'll bring us good luck as usual.
Haha, I’m at Leeds on exactly the same basis, tagging along with my wife on a conference. The only difference is her employer won’t pay for the accommodation as it’s too close to her workplace, hence redemption makes a good choice, one Cat4 cert instead of $200. Good value I’d say. And a free pour beer tap newly installed in the Exec Lounge - Fabulous!
Nice! Good for you and the Mrs brightlybob Well, I've not seen an upgrade but have been in touch with the concierge. I'm a USN Veteran and wanted to know what observances I could attend. They emailed me information regarding the Veterans Day Parade and the Ruck Race. Additionally, I've also gotten some likes from them on social media. Love their #LiveEquisite hashtag. Beyond the SNA request associated with the reservation I haven't explicitly asked for the upgrade. I'll wait until tomorrow to decide if I email back the concierge with a begging email. I'd like to think the SNA award ought to do the trick! It's not like it's Marathon weekend or Thanksgiving Day Parade.
I am just a bit uncomfortable asking for anything where the answer may be no. Call me thin skinned! Or as Pork said in Gone with the Wind - "Askin' ain't gettin'".
I've been asking myself if a suite is going to make that much of a difference in my pleasure factor this weekend. We are flying on points. Airport parking on points. And staying at a pretty nice hotel on points. So if I don't get a living room and a few extra hundred square feet will it matter? Probably not. It still adds to my feeling like a smaller fish in a bigger pond since the merger.
I also have a cousin who is a staying for the second 2 nights so maybe she will get the upgrade and we'll have a place to congregate/tipple. Waiting and seeing!
msannmcd if you don't ask the answer is always NO!!! ASK
Whenever I receive an email from a concierge, rooms manager or someone else from the property, I always respond back & schmooze for a nice upgrade!
Many times we've got a 1 King room reserved at places we've frequented like the San Francisco Wharf Marriott or Seattle Waterfront Marriott and a couple of weeks out one of us will call and talk with the Front Desk Manager to request a special room that we've stayed in a number of times at the property. Even when it hasn't been in conjunction with a special celebration we seem to get that requested room upon arrival at the hotel. A little schmooze does go a long way and just being polite on the phone and thanking them for great stays previously seems to have merit.
Yes, ask for an upgrade, especially if your reservation is for a special occasion. Recently I even called a Westin to ask if they had a Lounge. They didn't, but the person I spoke with "read between the lines" that I was Platinum and offered an upgrade during our conversation ... and that was a whole week before my stay! We had a very nice conversation; he was clearly excited about his job and wanting to make at least this guest's stay memorable. (And afterward, the property got a glowing review from me ... just sayin' ...)
My upgrade success was over 75% pre-summer. It is now below 10%. Anyone else experience the same?
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