Interesting WSJ article on hold times

Discussion created by platlife on Nov 3, 2018
Latest reply on Nov 3, 2018 by dougfrisk

While it doesn't call out hotels specifically if airlines do it then I wouldn't be surprised........


I was able to read the full article w/o subscription on my phone.  Also I've found in the past with WSJ articles I can bypass the subscription sometimes by doing a copy and paste of the first paragraph into google on Firefox browser then clicking the WSJ link.  If the first WSJ link won't bypass go back and try the second.  Hope that helps!



On Hold for 45 Minutes? It Might Be Your Secret Customer Score - WSJ