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United Conversion from Points not working

Question asked by erikirani on Nov 4, 2018

I can empathize about a bumpy transition between SPG and Rewards. However, its November now and I still cannot convert points to an airline partner. Call Center says it can only be done online. I have tried once a week since early October and the site says it worked, but the next screen shows my full points balance and the conversion does not go through. I am alone on this? Is there anything that can be done?