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Using Marriott award certificate for Starwood hotel

Question asked by globaling on Oct 28, 2018
Latest reply on Mar 24, 2019 by globaling

I have an award certificate (originally from Marriott), and I'm trying to use it at a Starwood hotel, but the website is getting confused and giving up! I called worldwide reservations and they also couldn't figure it out, so they emailed IT and asked me to cross my fingers and wait.   Does anyone know how to solve this?