AnsweredAssumed Answered

Platinum upgrade, enhanced? do your best?

Question asked by kevinwang20583 on Oct 26, 2018
Latest reply on Dec 4, 2018 by baranowskiaj

What I have learned about platinum upgrade (actually, I am a platinum premier elite member with enhanced room upgrade), I believe all Marriott hotel should upgrade us to the suite (I know it is standard, not all categories) if it is available. However, today I was shocked by Renaissance New York Midtown mobile chat. They told me that I can only be upgraded to one level up, and even if the suite is available, they won't upgrade me unless I pay another $450 or a suite night reward. I truly want to ask whether this is try your best, or "enhanced" room upgrade for a platinum premier member? If so, I truly feel sad for my elite benefit. communitymanagers