Early Morning Arrival / No point or stay credit?

Discussion created by jschimmels on Oct 26, 2018
Latest reply on Oct 26, 2018 by samirs

I travel frequently internationally and I arrive in the mornings.  I always book the room the night before to ensure its availability when I arrive.  Why don't we get credit for that 1st night of the stay since we paid for it?  A 3-night reservation will only yield 2-nights credits and points.  I used to get 3-nights credit but for the last + year only 2-nights credit.  Please help.