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Unable to use a Marriott Reward at Starwood

Question asked by slysy56 on Oct 25, 2018
Latest reply on Oct 25, 2018 by ne_traveling_man

Saturday, I purchased a Cat 7 air/hotel package.   After doing the purchase with Marriott, I was transferred to Starwood to book the hotel.   They gave me a "cash" reservation and assigned a ticket# as they could not make an award reservation.   I was told to call back on Tuesday.   The Tuesday and Wednesday response was the Starwood computer system is down.   On Thursday, I actually spoke to a Starwood Supervisor.   I was told that they are not able to book a Marriott award stay and to check back to them in November and December.   This is not the correct answer.   How do I get my case resolved correctly.