AnsweredAssumed Answered

Booking Starwood Hotel(#WestinBrisbane) with Marriott Rewards Points

Question asked by boon on Oct 21, 2018
Latest reply on Oct 22, 2018 by arizonatag

Hi everybody,


It happened to me today when I booked Starwood Hotel (Westin Brisbane, Australia) with Marriott Rewards Points, the booking was unsuccessful but still Rewards Point were deducted from my account straight away :-(

Since the booking was unsuccessful, I do not have any hotel confirmation details...


Spoke to the Marriott Rewards/SPG agent but they can't give a clear answer but just asked me to wait!


Any advise who I can call to get my rewards points refunded to me?? Marriott Rewards Customer Service or SPG Customer Service or Westin Brisbane (the hotel itself) ?? 


By the way, #WestinBrisbane is a new hotel and it only starts operation next month.