Hi, since the new programme I don’t seem to be getting my welcome points .... am I the only one or is this a common thing ?
Missing Platinum welcome points on 4 recent stays @ Marriott in UK.
Courtyard in Edinburgh posted no prob.
Mine have all posted correctly
Right now I'm 10.000 points missing, mostly are WA earned at Starwood legacy hotels, only 1 WA missed at a Courtyard recently open in Munich-Germany.
Tried to resolve directly with each hotel but no results right now.
I try to escalate the situation writing to my ambassador but, same situation, no answer at all..
I start thinking I must looking around me and begin to build another relationship elsewhere...
After more than 20 years of strong relationship with Starwood I feel really sad...
mine are posting ok
I've not experienced any problems. Everything is posting correctly on time.
I just decided to check my activity and found that I was missing my Platinum welcome points for my last 5 stays. I called and the points were added to my account immediately. I don't know why the points were missing, but I will be checking my activity more closely.
Retrieving data ...